Frequently Asked Questions
Everything you need to know about your next tech upgrade.
Are your smartphones unlocked and ready for use?
Yes, all devices sold at SmartiMobile are factory unlocked and compatible with major GSM and CDMA carriers worldwide.
What kind of warranty comes with my electronic device?
Every purchase includes a standard 12-month manufacturer warranty covering hardware defects. Extended protection plans are also available at checkout.
How long does shipping take for mobile accessories?
Orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery.
What is your return policy for opened electronics?
We offer a 30-day return policy. If the item is opened, it must be returned in its original packaging with all accessories to be eligible for a full refund or exchange.
Do you offer trade-in programs for old devices?
Currently, we do not have a direct trade-in program, but we frequently offer recycling discounts for customers upgrading to the latest models.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.